Below are four phrases critical to the hospital billing process:
The most important number is what you will have to pay. This depends on your insurance coverage, and your insurance company is your best source of information on your co-pay and deductibles. If you have no insurance, we offer discounts, charity, and payment terms.
We track our costs for each case - direct costs of supplies and staff, and allocations of support services. Our costs differ for each case, because each patient can require different treatment, even for the similar diagnoses.
We also track our payment for each case from you and from your insurance company. In some cases payments are more than our costs (most insurance companies pay higher than our costs), and in other cases payments are less than our costs (usually Medicare, Medicaid and uninsured cases).
The least important number that we track is our gross charges. Nearly all hospitals have gross charges that are much higher than costs or expected payment (sometimes two to three times higher). Gross charges are the basis upon which hospitals calculate discounts to insurers. Gross charges are like full-fare coach on airplanes: it's a price that rarely ever applies. They are also the number currently used most often to make price comparisons between different hospitals.
Making Sense of Your Hospital Bill
Your hospital bill will include only the amounts you owe for the services you received. If you have insurance, it will show the amount due after your insurance company has paid. If you do not have insurance or are not covered by insurance, a self-pay discount may be available to you. If a self-pay discount is available, it will be automatically applied to your balance. The amount shown is the amount you owe after this discount. The balance indicated is due when you receive the bill.
We hope that our patient bills are simple, clear and easy-to-understand. Amounts you owe are listed on the left-hand side of the bill. Who to contact for questions is listed on the right-hand side of the bill. At the bottom is a convenient tear-off section that you can use to submit payment by credit card, check, money order or cashier's check.
Request Your Bill
For a copy of your hospital bill, to receive an itemized statement, or to get answers to questions you may have about your bill, please call the Revenue Service Center at 1 (866) 665-2636. A Customer Service Representative will be happy to help you. If you prefer to communicate via email, you can also send us a billing inquiry. Although we do not send bills via email, we will be happy to mail a copy to you after we receive your request.
If you have comments to share about our billing process, we'd like to hear from you. Please send us your feedback, or call us at 1 (866) 665-2636.
Your satisfaction is of utmost importance to us. We welcome all feedback and strive to improve our customer service and billing processes. To file a billing complaint please call us at 1-866-665-2636 or email us at PFSescalated@sclhs.net.
Please contact Customer Service at (866) 665-2636 for a free copy of the SCL Health Collection Policy.